Please check if your question has been answered below before contacting the Graduate Admissions Office with your enquiry. If your question has not been answered, use our Contact form to get in touch with us.
Q. When will I receive an email requesting a reference?
When the applicant completes the online application form they will be asked to provide details of referees, including their referees' email addresses. A reference request can then be sent from the online application form to the referee. References are then submitted by the referee via our online Referee Portal, as described in our guidance for academic references, and the applicant will be notified when they have been submitted. The applicant is also able to send reminders to their referees via the online application form.
Please note that the Graduate Admissions Office are not able to accept references sent by email either from the applicant or directly from the referee.
Q. I have logged into Graduate References but can't see the application(s) I expected to. Why is this?
This might be because the application is ‘Inactive’. Please contact the applicant, who will have access to further information about the application.
Q. What kind of file can I upload?
You may only upload Portable Document Format (PDF) files (with the extension .pdf). These may be no more than 2 MB in size.
Q. I wish to provide a reference on paper. How can I do that?
Request that the applicant follow the instructions on our Academic References page to provide you with:
- an Academic Reference Instruction Form, with Part I filled in by the applicant
- a cover sheet they will be able to download from their self-service account
Send those items, along with your reference on headed notepaper with an original signature (we cannot accept electronic or scanned signatures), to the address given at the bottom of the form. All three things should be sent as a package, in a sealed envelope, with your name signed across the seal.
Q. Can I amend or retract my reference after submission?
Q. I have submitted my reference but the applicant claims not to have received it. Why is this?
References can take up to 24 hours to appear on an applicant's account.
If the reference does not appear, please log back in to the Graduate References system and ensure that you have completed all confirmation steps. If you have not, the reference will still be listed.
Both you and the applicant will receive an email to confirm submission of the reference when all steps have been completed.
Q. Is my reference confidential?
We would not normally disclose references to applicants unless the referee gives written permission. However, under the Data Protection Act, we are obliged to provide information if instructed to do so by the Information Commissioner or a Court.
References are held electronically with the student's application, along with all other supporting documents. Applicants cannot view these electronic documents; they will only know when they have been received.