Q. Do I need to upload supporting documents before the funding or course deadline?
You have 7 days from the date you submitted your application form to upload all the required supporting documents regardless of how close to the deadline you submitted the form.
Remember, you should submit your application form by the course deadline or by the funding deadline, whichever is the earliest date, at 12:00 (midday) UK time.
However, we recommend that you submit well in advance of the deadline, and upload supporting documents as soon as you can, to allow time for any unforeseen circumstances or technical problems. Courses can also fill all their places. Please note that our office is only able to answer calls between 10:00 and 16:00 UK time, Monday to Friday.
Q. How do I upload transcripts via Digitary?
Digitary is one of a number of software systems used by the University to authenticate official electronic transcripts.
See the instructions on our Applying page on how to send electronic transcripts.
Q. How do I know my supporting documents have been submitted successfully?
When all the documents required for your application to be consider for selection have been submitted, including the references sent separately by your referees, the 'Documents You Need to Send Us' link will disappear from your Self-Service account within 24 hours of receipt of the final document.
If you receive an offer, it is likely that conditions on your offer will require uploading more documents. When each condition has been met it will disappear from the 'View Offer Conditions/Comments' link on your Self-Service. Please note that it can take up to five working days for us to process uploaded documents at the post-offer stage. If you have posted documents to us for processing then it may take a little longer. If documents are deemed not to meet the condition set, we will leave you a message on your self-service account.
After all conditions have been met, your admission will be confirmed.
Q. What should I do if I cannot meet the deadline for submitting documents?
The deadline shown on your self-service for receipt of supporting documents is always 7 days after you have submitted your application. If you cannot meet this deadline then you must submit your documents as soon as you can.
However, please note that your application may not be considered if you provide supporting documents more than 7 days after the course or funding deadline.
Q. Can I delete or replace documents I have uploaded?
You cannot delete documents that you have uploaded.
If you wish to replace a document, please upload the new document, using the correct category. You may also upload an explanatory note to help us identify which document is the correct one.
If you have uploaded a duplicate document, do not worry, this will not affect your application.
Q. I am having difficulty uploading my supporting documents. What should I do?
To upload supporting documents they must be:
- PDF documents
- Not password protected
- Not digitally signed or otherwise encrypted
- 2 MB or under
For more details, see the 'Hints for scanning documents' section in the Guide to using Graduate Applicant Self-Service, which also contains instructions for sending documents which cannot be uploaded by post or courier.
Q. I am unable to upload my transcript due to a file upload error. What do I do?
If the following message is displayed when uploading a supporting document:
File Upload Error: Java iText Encryption test failed (20070,65)
The PeopleCode programme executed an Error statement, which has produced this message.
This means the file is encrypted, as is the case for anything that has been digitally signed. You will need to first print the document and scan it before being able to upload it.
Please note our instructions for sending electronic transcripts.
Q. Why have documents I have uploaded not been removed from the "documents you need to send us" list?
It can sometimes take up to 24 hours for your Self-Service account to be updated. Documents may not disappear from the list if you have used an incorrect document category. If this is the case, please upload them again using the correct category.
Q. I am still studying and do not have a final transcript. What do I do?
Please upload an interim transcript of your courses/results so far. Your university should be able to provide you with one. It can be an unofficial transcript at the application stage, however if you are later made an offer then we will ask you to provide the original final transcript.
Q. Which category should I use to upload my documents?
It is important to upload your documents in the correct area of your Self-Service account:
- Pre-Decision (for requirements listed in "Documents you need to send us", within 7 days of submitting you application)
- Post-Offer (for requirements listed in "View Offer Conditions/Comments" if you are offered a place.)
Once you have ensured that you are on the correct page, click Upload Documents, and the drop-down menu labelled Select Document Type will contain lists of the appropriate categories.
Q. Will my supporting documents be retunred?
Documents that are sent to the Graduate Admissions Office cannot be returned. This includes original transcripts sent to us to meet a condition of your offer. After an application has been processed all supporting documents are destroyed, in accordance with the University's data protection policy.
Most universities will provide additional original documents, for a fee. If you will need your documents again, please ensure that you have more than one copy before making your application.
Alternatively, you can send us certified copies of your documents.
Applicants who require a Tier 4 visa should note that they will need to retain an original copy of their qualification documents for their visa application.
Q. Who can certify copies of my documents?
Documents that are sent to the Graduate Admissions Office cannot be returned.
You can send us certified copies of your documents instead of originals. You should send these in the post, accompanied by a cover sheet downloaded from Self-Service. A certified copy should have an original ink stamp confirming that it is a true copy of the original, together with an ink signature.
We are able to accept copies certified by:
- the institution which issued the original document
- a lawyer/solicitor/attorney
- the British Council
- a commissioner for oaths
Q. Where do I send supporting documents?
Please upload your supporting documentation via your Self-Service account. You will receive details of how to log in to this systen only after you have submitted your application form. We will not accept emailed documentation.
If documents cannot be uploaded they can be sent by mail or courier, accompanied by a cover sheet, which you can download from Self-Service. See the Guide to using Graduate Applicant Self-Service for instructions.
Q. How long does it take to process supporting documents by post?
If applying on paper, you need to ensure your application form reaches us before the relevant deadline. Supporting documents should be posted in order to arrived within 14 days of the application. Note that mail can take several weeks to arrive in the UK if sent from overseas via surface mail.
Once your package has arrived, it can take a number of weeks for applications and documents to be processed at busy times of the year. Due to the volume of post received by the Graduate Admissions Office each day, we are unable to confirm receipt of documents. They will placed in a queue to be be scanned and uploaded to your application. Once all the required documents have been uploaded, the "Documents You Need to Send Us" link will disappear from your Self-Service account.
Q. Do I need to send transcripts for my Masters course as well as my undergraduate studies?
Q. Can I update my transcript while my application is being considered?
No. If you were only able to send a provisional transcript when you applied, the decision on whether to offer you a place will be made on the basis of that. If you receive a formal offer of admission, one of the conditions will be to provide an original or certified copy of your final transcript.
Q. Can new achievements since submitting my application be taken into consideration?
To ensure fairness for all applicants, once you have sent your supporting documents, and your application is under consideration by the department, new information cannot be added. If you are invited for an interview, you can highlight any new research or professional experience you have gained at that stage.